If you are registered for the full meeting and logged in but see this message, there may be more than one record associated with your name in the ACHA database. You can recheck your username and password using the email where you received your registration confirmation and if that doesn't help, contact ACHA for assistance at education@acha.org.

The event platform does not immediately sync with your registration. New registrants are added in batches a couple times a day. Please wait for an email saying access to the event platform is open to you.

1. From the event home page, Browse the "Agenda" and click on the title you wish to attend. Select "Watch Session" or "Enter Meeting".
2. You should be taken to that session's "Contents" tab. The first component listed is the live event which will show a JOIN button starting 5 minutes before session start time. If you don't see the JOIN button, refresh your browser.
3. Click JOIN and Zoom will launch to take you into the session.

1. From the event home page, Browse the "On-Demand Sessions" or "Poster Sessions" and click the title you wish to view. Select "View Session" or "View Poster".
2. You should be taken to that session's "Contents" tab. The first component listed is the session contents. Click the "View Session" button.
3. The recording or poster will launch within your browser.

Recordings will be available by June 25. They will be posted on the session's "Content" tab. Recordings will remain accessible until June 1, 2022.

Once you have clicked to view a session from the agenda, look for a Discussions tab. If there is not a tab, then a Discussion thread is not available for that session.

Discussion tabs can be used to ask questions of the speakers and connect with colleagues about the presentation. These threads are open to continue conversation after a live session or to be able to reach out to the presenters for the on-demand sessions you weren't able to attend live. Be sure to check the box to subscribe to the thread and receive alerts when there are new posts.

One you have clicked to view a session from the agenda, look for the Handouts tab. Slides, transcripts, and any other handouts will be posted here.

If using Internet Explorer, switch to an up-to-date version of Chrome, Firefox, Safari, or Edge, or exit any VPN or Remote Desktop connection, and try again.

Refresh your browser if it is within 5 minutes of start time.

Registration will remain open through June 9, 2021. However, those that register after May 31 may not gain access to sessions or meetings for up to 24 hours. Upon registration, your registration confirmation email will alert you that you'll receive information on accessing the event portal. You must wait to receive a second email with that information once staff has finished processing your registration.

To register, visit Registration and Fees.

If you are registered for the full meeting and logged in but see this message, there may be more than one record associated with your name in the ACHA database. You can recheck your username and password using the email where you received your registration confirmation and if that doesn't help, contact ACHA for assistance at education@acha.org.

The event platform does not immediately sync with your registration. New registrants are added in batches a couple times a day. Please wait for an email saying access to the event platform is open to you.

Please contact Registration Customer Service at (864) 208-2659 or ACHA@maritz.com. Note that registration records do not immediately sync to the event portal, so there is a delay to gain access to sessions or meetings. ACHA uploads new/changed registrations to the event portal a couple of times a day. Upon registration, your registration confirmation email will alert you that you'll receive information on accessing the event portal. You must wait to receive a second email with that information once staff has finished processing your registration.

First, confirm that you are properly logged in.

On-demand and poster sessions, as well the live featured and educational sessions on June 8 and 9, require a Full Annual Meeting Registration. If you registered for Meetings and Networking Only, you will not have access. If you do have a Full Annual Meeting registration and cannot access, please contact education@acha.org.

First, confirm that you are properly logged in.

The live featured and educational sessions on June 8 and 9, as well as all on-demand or poster sessions, require a Full Annual Meeting Registration. If you registered for Meetings and Networking Only, you will not have access. If you do have a Full Annual Meeting registration and cannot access, please contact education@acha.org.

Browser

A web browser is all that is needed to navigate this event portal, view on-demand sessions, and access the exhibit showcase. Please use an up-to-date version of Chrome, Firefox, Edge or Safari. Internet Explorer is not recommended and may not work properly.

Zoom for Live Sessions and Meetings

When users "Join" live sessions from this site's Agenda, they will be taken to Zoom for the live event. Please make sure you have the Zoom client downloaded on the device you will be using. To test joining a Zoom session, visit https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-test-meeting.

Possible site behavior issues with Internet Explorer, a VPN or Remote Desktop connection

Use of Internet Explorer, VPN, or Remote Desktop program may cause unexpected behavior, such as blocking tab contents from loading. The solution is to switch to a recommended browser. If you are using are using a recommended browser, but are using a VPN or Remote Desktop program, disconnect those and try again.

Refresh your browser if it is within 5 minutes of start time.

If using Internet Explorer, switch to an up-to-date version of Chrome, Firefox, Safari, or Edge. If you are using are using a recommended browser, but are using a VPN or Remote Desktop program, disconnect those and try again.

Yes. Live Sessions in Zoom will have the option to show/hide subtitles or a live running transcript. All recorded sessions have captions in the video and will have a full transcript available as a handout.

For navigating the event portal, assistive technology software is available through a free download of eSSENTIAL Accessibility. Available features include on-screen keyboard, mouse alternatives, text and image zooming, visual "click assist", text-to-speech, voice recognition. Available for Windows, Android, and Mac. Find user guides, app support, and a link to download eSSENTIAL Software for free here.

On June 8 and 9, beginning from 9:30 am ET until sessions end for the day, look for the Live Chat Support button on the event portal home page. At all other times, email education@acha.org.

You will access your session through the Zoom invitation email that you have received. Any other sessions that you are attending will be accessed through this event platform.

Only if you are registered for the Full Annual Meeting. ACHA staff will manually mark that you have viewed the session in the event portal, which will give you access to the certificate. Visit your session page in this portal. The certificate is on the "Contents" tab.

1. You must be registered for the Full Annual Meeting.
2. Attend/view each session for which you are requesting credit in its entirety.
3. Complete the mandatory post-test for each session with at least an 80% passing score.
4. Upon successful completion of the post-test, you will be granted access to a certificate to select the type of credit you wish to claim. Also see the CE Credit Instructions page for information on obtaining a single certificate for multiple sessions attended during the live event. Note this option is only available for select credit types.

Yes. For sessions attended LIVE, the deadline to request credit is June 30, 2021. For sessions watched on-demand (or recorded versions of the live sessions you missed) please refer to the "CE Credit and Disclosures" tab on each session. For most credit types, you will have until June 1, 2022, but please confirm by viewing each session.

No.

Yes, we are happy to correct the certificate. Please email details, including session numbers, to education@acha.org.

The post-test is available under the “Contents” tab -- the same place you accessed the session. For the post-test to be available to you, you must first have attended/viewed the session then completed the Attestation of Attendance.

Yes, you may re-take the post-test one time if you do not receive a passing grade of 80% on the first try.

The certificate is available under the “Contents” tab -- the same place you accessed the session. For the certificate to be available to you, you must first have viewed the session, completed the Attestation of Attendance, and successfully passed the post-test. Once available, click the certificate component to select the type of credit you wish to claim. Your certificate will be immediately available for you to print (we suggest print to a PDF and save, if that option is available on your computer). 

Each session will have different types of credit available. Please refer to the individual session's “Credits and Disclosures” tab or the Final Program, where you will see the amount and types of credit available.

ACHA is authorized to award credit in the following categories:

• Continuing Medical Education (CME)
• Continuing Education for Certified Health Education Specialists (CHES) and Master Certified Health Education Specialists (MCHES)
• Continuing Education for Psychologists (PsyCE)
• Continuing Education for national certified counselors (NBCC)

Each of these accrediting bodies has their own set of criteria for awarding credit and the ACHA CE Advisors review each session with the goal of maximizing credit across the board. For other disciplines, such as continuing nursing education or credit for family physicians, social workers or pharmacists, ACHA must submit an application to an approved provider for each event. Various factors, including the application approval timeline, will influence whether ACHA can submit an application for credit and, if so, when we will receive notice of approval.