College Health Insurance Billing Unpacked

College Health Insurance Billing Unpacked

Insurance billing in a college health setting can feel complex, time-consuming, and sometimes overwhelming. This webinar breaks it down with real-world insight. Join us as we explore the pros and cons of billing in student health, common challenges campuses face, and the practical lessons learned from implementing and refining billing processes.
Whether your campus is considering a billing model, redesigning an existing one, or simply looking to strengthen current practices, this session will offer actionable guidance, strategies, and takeaways to support informed decision-making.

Ideal for student health administrators, clinicians, business office staff, and anyone involved in shaping campus health operations.

Session Information

Format: Internet live 
Date: January 29, 2026 
Time: 1:00 pm - 2:00 pm ET 

Format: Internet, self-paced 
Release Date: January 30, 2026 
Expiration Date: January 29, 2028  

After the expiration date, this session will no longer be accessible for viewing or downloading.
CE Credit/Contact Hours must be requested by the expiration date.

Cost:
FREE

Speaker(s)

Joel Schwartzkopf, DPAS, MBA, FACHE
University of Washington

Shannon Kuykendall, CPC
University of Georgia

Padonda Webb,  DPN, RN, FNP-BC
North Carolina A&T State University

LaNika Wright, PhD. WHNP-BC, SANE- BC
East Carolina University 

Intended Audience

• Administrator  
• Student Affairs Professional

Learning Objectives

After this session, participants should be able to:

1. Identify the key benefits and challenges of insurance billing within a college health setting, informed by real-world implementation experience.
2. Describe practical strategies for implementing or refining insurance billing processes, including workflow design, staff training, and student communication.
3. Apply lessons learned from long-term practice to assess readiness, avoid common pitfalls, and support sustainable insurance billing operations on their own campuses.

Program Planning Committee 

LaNika Wright, PhD. WHNP-BC, SANE- BC
East Carolina University 

Scott Henderson, MD, FACHA
University of Missouri, retired

For more information about this session or its speaker(s), contact education@acha.org.

Credit/Contact Hours and Disclosures

Types of Credit/Contact Hours Available

Refer to the Continuing Education Key.

• CME: TBD
• CHES: TBD
• MCHES: TBD
• NBCC: TBD

*Continuing Competency credits, when available, are listed after the total CHES/MCHES contact hours (e.g. CHES: 1.0/1.0) 
**Pharmacology credits, when available, are listed after the total number of nursing contact hours (e.g. CNE: 1.5/.75)
*** AAFP credits are only available to attendees of the live webinar.
**** NBCC credits are only available to attendees of the live webinar.

Deadlines

Claim your credit/contact hours or certificate on each session's Contents tab by the deadline.

If you attended the session LIVE: Credit/Contact Hours must be requested by February 19, 2026

If you viewed the session as a RECORDING: Credit/Contact Hours must be requested by January 29, 2028.

Relevant Financial Relationships

None of the presenters or planners for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Successful Completion to Obtain Credit/Contact Hours (or certificate of attendance)

Criteria for successful completion is commensurate with participation and passing of a post-test with a minimum of an 80%.

Select the "Contents" tab above (registered users only) for access to the following components. It is estimated that it will require 60 minutes to view the webinar and complete the post-test. Credit/Contact Hours must be requested by the program expiration date (see "Overview" tab above).

Step 1:  View/Attend the session in its entirety.

Step 2:  Complete the mandatory Attestation and Post-test (passing score of 80%) for CE Credit/Contact Hours. See below for post-test passing requirements.

Step 3:  Select the certificate for the type of credit/contact hour you are requesting. Select "Certificate of Attendance" if no credit/contact hour is being requested. 

Continuing Education Statements 

Continuing Education 

The American College Health Association (ACHA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

ACHA designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim credit commensurate with the extent of their participation in the activity.

Sponsored by ACHA, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designed for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category 1 continuing education contact hours. Maximum advanced-level contact hours available are 1.0. There are 0 Continuing Competency credits available.

The American College Health Association has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6397. Programs that do not qualify for NBCC credit are clearly identified. ACHA is solely responsible for all aspects the program.

Policies 

Post-test Policy
It is the policy of the American College Health Association that when a post-test is required upon completion of a continuing education activity, participants must receive a passing grade of 80%. If participants receive a grade lower than 80%, they will be given the opportunity to re-take the post-test one time. If they receive 80% or higher the second time, they will be awarded continuing education credits/contact hours for the activity. We encourage participants to complete the post-test immediately after viewing the program.

Off-Label Product Use
This educational activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).

Non-endorsement
ACHA does not endorse any products or services that are displayed or referred to in conjunction with this activity and is not responsible for the actual presentation of content during scientific sessions.

Non-discrimination 
The American College Health Association (ACHA) supports institutional, as well as legislative or regulatory initiatives to promote a campus climate guided by the values of inclusion, respect, equality and equity. ACHA rejects all forms of intolerance and bias, whether implicit or explicit. Such a climate is essential to college health and wellbeing.

Consistent with these values, ACHA rejects all forms of discriminatory conduct with respect to: age; race/ethnicity; sex; sexual orientation; gender, including gender identity and expression; marital status; physical size; psychological/physical/learning ability; religious, spiritual or cultural identity; socioeconomic status; veteran status; or any other class of persons. ACHA actively strives to eliminate bias and discriminatory conduct from all its policies, procedures, communications, actions and activities.

Commercial Support

No commercial support has been received for this activity.