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Introducing the Clinical Load Index (CLI) – A New Metric for Guiding Staffing of Counseling Centers

Recorded On: 08/19/2020

Introducing the Clinical Load Index (CLI) – A New Metric for Guiding Staffing of Counseling Centers

The Clinical Load Index (CLI) was developed to help colleges and universities make more informed decisions about staffing for counseling centers. Development of the CLI was managed by a collaborative working group representing the Center for Collegiate Mental Health (CCMH), the Association of University and Counseling Center Directors (AUCCCCD), and the International Association of Counseling Services (IACS). Presentation will include key concepts, background, and a walk-through of using the CLI (including online tools).

Session Information 

Format: Self-paced, recorded webinar
Recorded Date: August 19, 2020 

Release Date: August 19, 2020
Expiration Date: May 19, 2022
After the expiration date, this webinar will no longer be accessible for viewing or downloading.
CE Credit must be requested by the expiration date.

$25 for ACHA individual members
$50 for nonmembers

Fees are nonrefundable.


Ben Locke, PhD
Penn State University

Sharon Mitchell, PhD
University of Buffalo

David Reetz, PhD, MA
Rochester Institute of Technology

Intended Audience

  • Administrator 
  • Health Educator
  • Health Information Management Professional
  • Mental Health Professional
  • Nurse

Learning Objectives

After this session, participants should be able to:

  1. Explain the history and problems with prior staffing guidance for mental health/counseling centers.
  2. Describe the ingredients needed to create a comparable metric and how to calculate the CLI.
  3. Describe how the sample of 450 centers was developed.
  4. Discuss to use the online tools provided by the CLI.

Program Planning Committee

Resolution of Potential Conflicts of Interest — Program Planning Committee
Committee members have completed conflict of interest statements regarding relationships with commercial entities.

  • Melanie Trost, MD, has disclosed that her spouse owns general stock in Gilead Sciences.
  • Ryan Patel has disclosed that he owns stock in Pfizer, GSK, Celgene, and Abbvie.

All other Program Planning Committee members have reported no relevant conflicts of interest.

Ben Locke

Penn State University

Ben Locke is the Senior Director of Counseling and Psychological Services (CAPS) at Penn State University and the Executive Director of the Center for Collegiate Mental Health (CCMH), a practice-research network of more than 700 institutions, and an affiliate faculty member in Counseling and Clinical Psychology departments at Penn State University. Ben is also on the Board of Directors for AUCCCD. 

David Reetz

Rochester Institute of Technology

David R Reetz is a licensed psychologist and Director of Counseling and Psychological Services at Rochester Institute of Technology. He is the President-elect of the Association for University and College Counseling Center Directors (AUCCCD). 

Sharon Mitchell

University at Buffalo

Sharon Mitchell is the Senior Director of Student Wellness and Director of Counseling Services at the University at Buffalo.  She has worked as a counseling center administrator, staff psychologist and faculty in higher education institutions for more than 25 years.  She is the current President of the Association for College and University Counseling Center Directors.

Credit and Disclosures

Types of Credit Available

Refer to the Continuing Education Key.

  • CNE: 1.0
  • CHES: 1.0
  • PsyCE: 1.0
  • CPEU: 1.0
  • CHWP: This activity counts as one elective towards completion of the CHWP certification program.

Instructions for Obtaining Credit (or certificate of attendance)

Select the "Contents" tab above (registered users only) for access to the following components. It is estimated that it will require one hour to view the webinar and complete the post-test. Credit must be requested by the program expiration date (see "Overview" tab above).

Step 1:  View the webinar video in its entirety.
Step 2:  Complete the mandatory Post-test for CE Credit.
Step 3:  Select the certificate for the type of credit you are requesting. Select "Certificate of Attendance" if no credit is being requested. 


Statements and Disclosures

Continuing Education

This continuing nursing education activity was approved by the Pennsylvania State Nurses Association Approver Unit, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 


Sponsored by ACHA, a designated provider of continuing education content hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designed for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0 total Category 1 continuing education contact hours. Maximum advanced-level contact hours available are 0. There are 0 Continuing Competency credits available.


ACHA is approved by the American Psychological Association to sponsor continuing education for psychologists. ACHA maintains responsibility for this program and its content. This program has been awarded 1.0 hour of continuing education for psychologists.

This activity has been approved by the Commission on Dietetic Registration for 1.0 CPEUs. 

Successful Completion/Post Test

It is the policy of the American College Health Association that when a post-test is required upon completion of a continuing education activity, participants must receive a passing grade of 80%. If participants receive a grade lower than 80%, they will be given the opportunity to re-take the post-test one time. If they receive 80% or higher the second time, they will be awarded continuing education credits/contact hours for the activity. We encourage participants to complete the post-test immediately after viewing the download.

Conflicts of Interest
A conflict of interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial company with which she/he has a financial relationship.

All planners and presenters of this activity have disclosed no relevant financial relationships with any commercial companies pertaining to this activity.

Off-Label Product Use
This educational activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).


On-Demand Webinar Video
Open to view video.
Open to view video. Select "View Video" to launch the presentation in this site or "Download Video" to save to your computer. You will have access to this content until the expiration date noted in the Overview tab.
Evaluation Survey
13 Questions
13 Questions ACHA's accrediting bodies require us to evaluate the effectiveness of our CE programming. After you watch the presentation, your feedback is greatly appreciated.
Attestation of Attendance
This attestation is required prior to being granted a certificate.
This attestation is required prior to being granted a certificate. All participants that are requesting CE credit must attest to their full participation in the session.
Post-Test for CE Credit
7 Questions  |  2 attempts  |  6/7 points to pass
7 Questions  |  2 attempts  |  6/7 points to pass Successful completion of this post-test (an 80% passing score) is mandatory to receive continuing education credit.
CE Certificate
Up to 1.00 credits available  |  Certificate available
Up to 1.00 credits available  |  Certificate available If you are requesting CE credit or a Certificate of Attendance, please claim your certificate here.